Frequently Asked Questions

Quick answers to the questions we're asked most often. If you can't find what you need, call us on 01902 288016 or send us a message.

Delivery

How much does delivery cost?

Delivery costs are calculated automatically at checkout, based on the weight and size of your order. You'll see all the available options and prices before you pay.

Do you offer free delivery?

Yes. We offer free delivery in Wolverhampton on orders over £100. Please note that free delivery orders may be sent to a DPD depot for collection.

How long will my order take to arrive?

Please allow 1 to 3 working days for us to process your order. After that, delivery time depends on the service you choose at checkout:

• UK Guaranteed: next day (order before 1:00 PM)
• UK Tracked or UK Signed: 3 to 5 working days
• UK Standard 1st Class: 3 to 5 working days
• UK Standard 2nd Class: 5 to 10 working days

Computers and electronic items can take up to 7 working days.

Can I get next day delivery?

Yes, on many items. Choose UK Guaranteed at checkout and place your order before 1:00 PM. Because we don't stock every product on-site, we can't guarantee next day delivery on every item, and electrical items (including computers) are not eligible.

Which couriers do you use?

We use trusted couriers including Royal Mail, Evri and DPD. Heavier orders are usually sent with DPD. DHL and UPS services are also available at checkout if you need a faster service.

How are fresh and frozen items delivered?

Fresh and frozen items are sent by a 24-hour delivery service. Frozen items are packed with gel ice packs and foil packaging, and chilled items are wrapped in foil. Please choose the 24-hour delivery option at checkout when ordering these items.

Do you deliver outside the UK?

Yes. We ship to Europe, the United States, Canada and other parts of the world, usually within 5 to 30 working days depending on the destination and service. Any customs duties or import taxes are paid by the customer.

Read our full Delivery Policy

Returns and refunds

Can I return an item?

Yes. You can return an eligible item within 14 days of receiving it, as long as it's unused and in its original packaging. To start a return, please have your order number and proof of purchase ready.

Which items can't be returned?

For hygiene and safety reasons, these items can't be returned unless they arrive faulty or incorrect:

• Medications
• Food and grocery items, including fresh and frozen food
• Cosmetics and personal care items
• Fragile items such as plates and pottery

What if my item arrives faulty, damaged or wrong?

Please contact us as soon as possible. We'll arrange a replacement, repair, refund or exchange. This doesn't affect your statutory rights under UK consumer law.

When will I get my refund?

Once we've received and checked your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. How long it takes to appear depends on your bank or card provider.

Is there a fee for returning electronics?

Computers and electronic items may have a 20% restocking fee, unless the item is faulty, damaged on arrival or not as described.

Read our full Returns Policy

Products

Are your products genuine?

Yes. We take great care to make sure every product we sell is genuine, authentic and of good quality, including the groceries we import from countries such as Ghana and Nigeria.

Do you sell prescription medicines?

No. We're not registered to sell prescription medication. The health care products we sell are mainly herbal and everyday wellness products.

About Adomoo

Who are you?

Adomoo is owned by Honesty Sales Ltd, a family-owned business established in 2015 and based in Wolverhampton, West Midlands. Find out more about us.

How can I contact you?

Call us on 01902 288016, email [email protected], or use our contact form.