Adomoo Customer Hub Privacy Policy

Last updated 29 October 2026

Adomoo Customer Hub is a staff-only customer service app for adomoo.com, run by Honesty Sales Ltd (company number 15075596, PA103 Technology Centre, Glaisher Drive, Wolverhampton WV10 9RU). It does not replace the adomoo.com privacy policy for shoppers.

Who can use the app

Only staff invited by the shop owner. Phones are connected with a one-time code from the adomoo.com admin. There is no public sign-up and no adverts.

What the app collects about staff

The staff name and role entered by the shop owner; device details (platform, model, last-used date); a sign-in key stored only as a one-way hash; a push notification token and alert preferences. The app does not collect location, contacts, microphone audio, photos, browsing history or advertising identifiers, and does not track you across other apps or websites.

Customer information shown to staff

To help shoppers, staff can see live chat messages sent to our website assistant, Konas; which pages a visitor is viewing and what is in their basket; and abandoned baskets with the customer's name, email and phone number if given. Staff can reply to chats and send basket reminder emails or WhatsApp messages. This information stays on the adomoo.com server. The app keeps no separate copy beyond the sign-in key and settings stored securely on the phone.

Translation

If a customer writes in another language, their message and the staff reply are translated automatically by an AI service (Anthropic). Only the message text is sent, without the customer's name or contact details. Translations are cached on our server so the same text is not sent twice.

Notifications

Expo, Apple and Google deliver alerts to staff phones. An alert contains only a short summary, such as a customer's first name and the start of their message.

Hosting and security

The server is hosted by Amazon Web Services in the UK. All traffic between the app and the server is encrypted (HTTPS).

How we use information

To answer customers, help them finish their orders and follow up on abandoned baskets. We do not sell data or use it for advertising. Customers can turn off basket reminders with the link in any reminder email.

Retention and deletion

Staff device details are kept while the phone is connected. Signing out, or removal by the owner, deletes the phone's notification token. Alert logs are deleted after 14 days. Chat and basket records follow the adomoo.com shopper privacy policy.

Your rights

Under UK data protection law you can ask to access, correct or delete your personal information, or object to its use. You can also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Honesty Sales Ltd - [email protected] or WhatsApp +44 7777 679346 (Mon-Fri 9:00-17:30, Sat 10:00-14:00).