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Fresh and cosmetic products are non-returnable and non-refundable. Please read our delivery policy
Free Shipping Over £300*
Currency
Free standard shipping on orders over £300
BUYER READ
(1) If you need to know anything, please feel free to contact us. Due to the time difference, sometimes we cannot reply to your information in time. We will reply you as soon as we see the message.
(2) The order is normally shipped within 24 hours, and within 72 hours at the latest.
(3) The time limit for delivery to most countries/regions is 15-40 working days, and the time limit may be slightly affected due to the epidemic.
WARRANTY RETURN
(1)All our products have passed through strict testing and inspection before ship out.
(2)We provide 1 year warranty . All shipping costs should be paid by customers.
(3)All items must be returned in their original condition in order to qualify for a refund or exchange of goods.
(4)We do not responsible for any physical damage or damage is /are result of buyer misuse.
(5)In case the item is defective, please inform us within 7 days of receipt, we will arrange reship or refund. Buyers have to pay for the return cost.(Please contact me before you return it.)
AFTER SALE
If you receive the order and it is in good condition, I hope you can leave a 5-stars positive feedback for the transaction, we will be very grateful.
If you want to leave feedback from 1star to 3 stars, please contact us before then, we will be happy to provide a satisfactory solution.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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