Returns Policy

At Adomoo, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms set out below.

1. Your Right to Return

You have the right to cancel and return an eligible order within 14 days of receiving it, for any reason and without giving any reason, provided that the item is unused and returned in its original packaging.

If more than 14 days have passed since delivery, we may be unable to offer a refund or exchange, unless the item is faulty or not as described.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, the following items are non-returnable, unless they are faulty or incorrect on arrival:

Medications
Food and grocery items
Cosmetics and personal care items
Fragile items such as plates, pottery, and similar breakable goods

3. Product Support Before Return

Before a return is approved, we may offer troubleshooting or product support to help resolve the issue. In some cases, this may avoid the need for a return and provide a quicker solution.

4. Proof of Purchase

To process a return, you must provide:

your order number, and
proof of purchase

We may not be able to process a return without sufficient proof that the item was purchased from us.

5. Partial Refunds

In some cases, only a partial refund may be issued, where applicable. This may include:

books with obvious signs of use
opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
any item not in its original condition
any item that is damaged or missing parts for reasons not caused by our error

6. Refunds

Once your return has been received and inspected, we will notify you by email that we have received your returned item.

We will then confirm whether your refund has been approved or rejected.

If approved, your refund will be processed to your original method of payment within a reasonable period of time. Processing times may vary depending on your payment provider.

7. Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account again
Contact your card provider, as refunds can take time to appear
Contact your bank, as there may be additional processing time

If you have done all of the above and still have not received your refund, please contact us at:

sales@adomoo.com

8. Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied.

If you need to exchange an item for the same product, please contact us at:

sales@adomoo.com

and send the item to:

54 Woodland Avenue
Wolverhampton
WV6 8NE
United Kingdom

9. Computer and Electronics Returns

Returns of computers and electronic items may be subject to a 20% restocking fee, unless the item is faulty, damaged on arrival, or not as described.

Where an item is confirmed to be faulty, no restocking fee will apply.

10. Return Shipping

Returned items should be sent to:

54 Woodland Avenue
Wolverhampton
WV6 8NE
United Kingdom

Unless otherwise agreed, customers are responsible for ensuring returned goods are properly packaged for transit.

11. Condition of Returned Goods

To qualify for a return, items should be returned:

unused where possible
in their original packaging
with all included parts, accessories, and documentation

We reserve the right to reduce or refuse a refund if the returned item shows signs of unreasonable use, damage, or missing components not caused by us.

12. Faulty, Damaged, or Incorrect Items

Nothing in this policy affects your statutory rights under UK consumer law.

If an item arrives faulty, damaged, or not as described, please contact us as soon as possible so we can arrange an appropriate remedy, which may include:

a replacement
a repair
a refund
an exchange

13. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: sales@adomoo.com